To make customers feel welcome, you need to create an inviting atmosphere. I have demonstrated this concept with the banana tree between Oliver and me. Humans can apply this concept by serving food (cookies, coffee, popcorn etc.) Here's an excerpt from our presentation:
BM: Hello Oliver. How are you doing today?
O: Great! I'd like to make this deposit.
BM: Sure, Oliver. I would be happy to help you with that. Say, the Packers are doing fantastic so far this season, aren't they?
O: Yes, it's been very exciting watching the games, but I do miss Brett.
BM: Oliver, I have something just for you! How about this wedge of cheese to complete your outfit?
O: Big Monkey, thank you so much! I really appreciate this cheese. It will look great atop my head! You're the best bank teller ever!
O: Look how nice this wedge of cheese looks on my head! I won't take it off all season, and then the Packers will make it to the Super Bowl. Thanks again, Big Monkey! You're awesome!
When Oliver Green Bay Packer leaves the bank, he feels very special. Big Monkey the teller went out of his way to please his customer Oliver. This is just one specific example of great customer service. The humans can learn from this by listening to their customers, finding out what their interests are, and going above and beyond just the transaction itself in their own unique way.